Support by Email
This is the easiest way to contact Pin-Up technical support. Just send a message to [email protected] and wait for a reply. Here are the issues and problems that are handled at this address:
- Account registration and verification;
- Bugs and lags;
- Problems with bonus calculations;
- Difficulties with deposits and withdrawals;
- Suggestions for improving services from customers;
- Complaints about fraud by individual customers;
- Technical problems on the website.
Please note that we receive messages for help from thousands of customers every day, and we need to review them all. We will try to respond to you as soon as possible. Usually, the waiting time does not exceed 24 hours, so please wait for your turn.
Live Chat on the Site
This method of communication is the fastest, as one of the Pin-Up agents is always available on the website to provide quick assistance. Here’s how to contact them:
- Open the Pin-Up website and click on the message button in the lower left corner.
- Next, select “Live Chat”.
- Describe the problem in detail and wait for a response.
Our employee will review the issue and try to respond as soon as possible. The typical response time is 5-10 minutes.
FAQ Section on the Site
Don’t rush to write to technical support right away, as the answer to your question may already be there! Visit our FAQ section. Here you can find answers to frequently asked questions. Just go to the bottom of the main page and click on the “FAQ” button. Here you will find information on the following topics:
- Opening an Account;
- Account Information;
- Deposit and Withdrawal of Funds;
- Sports Bets.
If you can’t find the answers you need here, contact technical support via live chat, Telegram, or email.
Tips for Contacting Customer Service
If you want to resolve your issue as quickly as possible, we have a few tips for you. Follow them when communicating with our agents to speed up the process. All tips are listed below:
Be polite. You may be blocked for rude communication with our agents:
- Details are the most important thing. Try to provide all the information you have about the problem, even if it seems insignificant to you, and be as honest as possible;
- 1 problem – 1 message. There is no need to send multiple messages. This will only lengthen the queue and confuse our staff;
- Write from your email account. Always contact us using the email account you used to register.
The better you follow the instructions above, the faster we will be able to resolve your issue! Thank you for your cooperation.